Frequently asked Questions

It varies depending on the community, but we aim for one parking space per home, on a first-come, first-served basis. For more information about parking at the community you are interested in, please speak to your sales manager.

Yes, we offer part exchange through a third-party provider. We are happy to make the introduction – please ask your sales manager for more information.

Yes. A growing number of our communities have an attractive rental option available. Please ask your sales manager if the community you’re interested has this option.

If you buy an apartment off-plan, it means you are agreeing to purchase your chosen apartment before it has been built. Buying while the development is still under construction allows you to secure the home that will suit you best.

Our homes are sold unfurnished, although we are happy to supply the details of our interior designers, who will work with you to plan, quote and fit out your ideal home.

Deposits vary depending on the size of the apartment and the community’s location.

Yes, they may stay as visitors or guests, but not as permanent residents. If someone wants to live in a Pegasus home on a permanent basis, we would need to discuss agreed circumstances (such as being a carer) and they will have to meet the criteria of the development.

Our Tunstall system offers enhanced communication to health-care professionals, including alarms and touch-screen response units, if required. All our communities feature CCTV and video entry, and Lifehosts and concierges are onsite to provide support.

Every community is unique and offers different services, such as spas, restaurants, cafés. However, all developments have the following costs included in the service charge: manager and onsite team, building maintenance, communal cleaning, grounds and garden, and health and safety.

Our service charges vary between communities, depending on the services on offer. We will happily supply a full breakdown of service charges for each community, on request. 

Additional charges depend on the services on offer at the community, such as spa treatments, dog-walking and extra care packages.

All our service charges are a recharge of costs incurred for each community. Therefore, there is likely to be a slight inflationary increase as per UK inflation rates.

No, council tax is not included in the service charge. Because council tax can change depending on your personal circumstances it is your responsibility to keep the council up to date on your circumstances.

We work closely with you from the outset to anticipate any financial issue you may experience along the way. We have a number of preferred suppliers who can help you explore financial support options, and are happy to work with owners and their families to offer continued support, whatever the financial difficulty.

Unlike many of our competitors, we don't charge any exit fees.

A reserve of money from occupants services charges are set aside to cover planned maintenance and possible unforeseen future expenses.

We allow our homeowners and rental members to have pets. And if you don’t yet own a pet, you are welcome to acquire one after moving in.

Yes, relatives and guests can bring a dog, although they are not permitted in the garden or other communal areas, including the guest suite, even if the stay is overnight.

We give extensive training to our sales managers, Lifehosts and General Managers, to ensure they deliver the highest quality customer service and support to owners.

As with all leasehold properties in England and Wales, ground rents are payable on all Pegasus apartments. The ground rent helps to meet the costs of providing the communal spaces that play such a vital role in the success of our communities, but which are nevertheless provided in the form of unsaleable floor space. Ground rents are set by Pegasus from the outset and highlighted during the sales process to all our customers.

We make sure that ground rents are fair and do not increase at an unreasonable level, only increasing in line with the Retail Price Index.

In 2019, the Government announced its intention to prohibit the charging of ground rents, as part of wider proposals to reform arrangements following issues around the sale of leasehold houses. More recently, the Government has been considering an exemption to the abolishment for retirement properties, recognising the social and community value that communal spaces provide. 

We have a relationship with a number of high-quality care providers. Working with you and a Domiciliary Care Agency, we can help arrange an appropriate package, enabling you to continue living in the development or to move elsewhere, should that be your decision. 

There are two Tunstall pendants included free of charge with your apartment upon moving in, and these will be activated at your request.

Additional or replacement pendants can be requested at an additional charge. Your community’s Lifehost will set up your details upon request when you move in. 

Partnering with the CQC-registered Domiciliary Care Agency Helping Hands, we work to create the right care package to meet your needs, where required. You may also work with your own care provider. All our staff are trained to offer support, and they work alongside our providers to ensure the safeguarding of all homeowners and members.

Pegasus was founded by Oaktree Capital Management, a leading investment company whose equity has been significantly enhanced by a debt facility provided by AIG, Lloyds Bank and Sculptor Capital Management. The company has the strongest financial backing in the sector.

Please read about our Complaints Code and Procedure in our Legal section.

Yes, Pegasus uses both NHBC and Premier Guarantee.